TrustRadius Insights
Raiseaticket has been praised by users for its ease of use and efficiency in tracking tickets and KPIs. Users have found the platform's …
Overview
What is Raiseaticket?
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre,…
Recent Reviews
Pricing
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What is Raiseaticket?
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://raiseaticket.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is osTicket?
osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.
What is ClickDesk?
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
Product Details
- About
- Competitors
- Tech Details
What is Raiseaticket?
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents.
The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations and internal support.
Raiseaticket Competitors
Raiseaticket Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(3)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Raiseaticket has been praised by users for its ease of use and efficiency in tracking tickets and KPIs. Users have found the platform's dashboard navigation to be simple and intuitive, making it easy to set up and use. This has been particularly helpful for remote teams, as Raiseaticket provides a shared ticketing space and integration support. The analysis sections for reports are straightforward and easy to understand, allowing users to quickly gain insights from their data.
The UI of Raiseaticket is clean and functional, resembling HTML backend software. While some users have expressed a desire for more branding controls in email responses and front-end white labeling, they have still found the system easy to implement, even with little IT knowledge. Raiseaticket has streamlined working practices and made the ticketing process easier for users. Overall, users have had a positive experience with Raiseaticket, praising its functionality and prompt support.
Some users have suggested improvements such as providing customized forms and the option to add a logo. Despite these suggestions, Raiseaticket has proven effective in structuring support teams and improving customer support. Users have successfully implemented the product across various departments and even pitched it to clients. With its flexibility, ease of use, and ability to provide all necessary information on-screen, Raiseaticket has been instrumental in providing convivial and quick customer support while minimizing potential problems and ensuring customer satisfaction.
Reviews
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July 05, 2022
Got customer support problem, you can Raiseaticket.
As our product includes day-to-day services to customers It's essential to have convivial and quick customer support around all the aspects of the application usage, With Raiseaticket it's effortless to interact with the customers with our customer service center while making sure that customers are happy at the same time their potential problems are minimized with a limited period of time.
- Unique user support request can be categorized within SLAs
- Templates are unique and integration is smooth.
- reporting and ticket tracking is also good.
- Some times Slack notifications frequency is not correct.
- Email templates should be provided.
- Also it will be great to have a macro function like excel where people can record the tickets to auto assignment.
81.66666666666666%
8.2
80%
8.0
58%
5.8
- It saved a lot of time.
- Increase in productivity of the support staff
- Resolving the common queries are around 30 % quicker
earlier we have used osTicket for some time, it is open source and has some of the features but RaiseaTicket has a very elegant dashboard, reporting feature, Ticket management system, and many more features that helped us quite a lot in our routine and definitely, the self-help guides and support are also worth mentioning
Score 10 out of 10
Vetted Review
Verified User
We started by implementing Raiseaticket in the ICT department, and following the success it has made within such department, we have started rolling it out throughout the company, along with pitching it to our clients. The system is extremely flexible and can satisfy all our demands and more. The interface is extremely easy to use but holds all the necessary info you need ready to view on-screen.
- Keep track of threads and pinpoint similar issues already raised.
- Reporting is extremely good and holds all the info you'll need.
- Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.
- Pre-set templates could use a bit of a revamp, but nothing major.
96.66666666666666%
9.7
90%
9.0
100%
10.0
- Reporting has been a great asset to management.
- Improved SLAs.
- Improved time management of the teams.
Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management systems market.